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Questions about your insurance
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What is Altesse?
Altesse is a Florida-based independent insurance agency built around Altesse Membership. We help individuals and businesses evaluate insurance options and keep policy documents, billing information and service requests accessible through our proprietary member portal. Eligible commercial accounts can access or request Certificates of Insurance.
Are there service fees?
We are generally compensated by the insurer when a policy is placed. If an agency or service fee applies to a transaction, we explain it before you proceed. Policy premiums and carrier charges are separate.
What types of insurance are covered?
We help with personal and commercial insurance in Florida, including Personal Auto, Commercial Auto, General Liability, Workers’ Compensation and other eligible property and business solutions. Life and Health Insurance options are available separately. Products depend on carrier availability, licensing and underwriting eligibility.
How does the portal work?
The Altesse Membership Portal is available 24/7 for policy documents, billing information and service requests. Eligible commercial members can access or request Certificates of Insurance; some requests require agent review. A service request does not change coverage until the change is processed and confirmed.
How do I transfer my policies?
Start by sharing your current policies and renewal dates. We review available options and explain whether an agent-of-record change or a new policy is appropriate. Do not cancel existing coverage until any replacement is issued and its effective date is confirmed.